FAAC Simply Automatic: automation for gates and barriers, entrances and automatic doors, engines for rolling shutters and screens, car parks and access control.

We are seeking an experienced Technical Support Representative to join our National Technical Department. This position is located in Western Australia at our branch in Malaga and the key responsibilities include:

  • Respond to incoming technical support calls and enquiries
  • Addressing technical questions and applications regarding the company's products
  • Troubleshooting any technical problems over the phone
  • Respond to customers in a timely and accurate manner and engaging them in a way that promotes our brand and products
  • Emphasize product technical features and benefits
  • Develop effective relationships with distributors and installers and provide ongoing technical support
  • Product/service demonstrations for clients as required
  • Hands-on with motor repairs in the warranty workshop
  • Assist in formulating training program for individual or group of clients in consultation and guidance with the National Technical Manager
  • Assist with counter-sales when required

Skills & Experience

  • Customer service excellence focused
  • Excellent verbal and written skills
  • Proven internal technical support skills
  • Technical aptitude and capabilities within the automation industry
  • Ability to work autonomously with effective time management
  • Restricted electrical licence

If you are someone who thrives working in a customer oriented team environment and would like to join a dynamic and progressive organisation then this is an excellent opportunity for you.


  • A competitive salary awaits the successful candidate
  • Be part of a dynamic and motivated team

About the Company

FAAC GROUP is an Italian multinational at the forefront in providing solutions for the automation and control of pedestrian and vehicular access for residential and industrial applications. The Group's business is organized into 3 main divisions: Access Automation, Parking Management and Access Control. Customer orientation, quality, innovation, operating efficiency are the inspiring principles of FAAC's way of doing business and every day FAAC aims to provide customers and users with cutting-edge solutions to make their life easier and safer. The headquarters is in Zola Predosa, Bologna, but has industrial and sales offices in 5 continents and 27 countries.

FAAC Simply Automatic, automation for gates and barriers, entrances and automatic doors, engines for rolling shutters and screens, car parks and access control.

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