We open worlds - providing automation and access control, we are dedicated to satisfying end-user needs for security, safety and convenience. So come and join us on our journey to providing our valuable clients with high performance solutions for access and mobility needs, in a sustainable way.
This is a fantastic opportunity for a talented Technical Support Representative to join our dynamic team and play a key role in helping our customers’ with technical support for all our products.
About the role
We are seeking an experienced automation technical support representative who is and self-motivated individual to join our Branch located in Regents Park.
Your main tasks will include:
- Respond to incoming technical calls and enquiries.
- Addressing technical questions and applications regarding the company's products.
- Troubleshooting any technical problems over the phone and on site when required.
- Respond to customers in a timely and accurate manner and engaging them in a way that promotes our brand and products.
- Customer service excellence focused.
- Minor warranty repairs as required
What you will bring to the role:
- Strong problem solving skills with the ability to troubleshoot an diagnose issues quickly and effectively.
- Customer focused attitude where you will utilise your communication skills to guide customers through technical problems with clear and concise instructions.
- You will have an ability to work with a variety of technologies and will have an eagerness to learn different product ranges.
- You will be a team player with proven ability to exercise patience and empathy with both internal and external clients.
- Fantastic organisation skills with experience on managing multiple support cases, track progress and ensure timely follow up with customers.
Experience in the following areas is highly desirable:
- Boom gates, Sliding & Swing gates, Bollards, and other perimeter access products.
- Relevant Electrical and/or Technical qualification.
The ideal candidate will have experience in a similar industry, excellent time management, be friendly and well presented, and be self-motivated.
Why are we a great place to work?
- A great working environment with continuous professional development, competitive salary and benefits.
- Wellbeing days for staff, that's 6 paid days of per year to focus on your wellbeing!
- Great company culture with inclusive events throughout the year.
Sound like something that interests you?
Please click the "Apply" button to submit your application.
Who we are:
Our vision is to be a worldwide leader in high performance solutions for access and mobility needs, in a sustainable way.
Our mission is to offer reliable cutting-edge solutions to access and mobility needs, delivering solid returns to our stakeholders while ensuring respect of people, environment and ethical standards.
Our values are centered around: People, Ethics, Aspirations and Strategies.