We are recruiting an Apprentice Internal Sales Coordinator, based from our Sunbury on Thames office.

Applicants will be required to register with our Apprentice training provider, Weir Training and will work towards a Level 3 Business Administration apprenticeship.

General Summary

The Internal Sales Co-Ordinator support the delivery of the New Equipment Sales targets and goals by taking responsibility for the administration elements of the technical verification of quotations ensuring that a “Clean Order” can be processed to the ERP system to be procured and delivered by the Operations Team.

The Internal Sales Co-Ordinator develops sound business relationships with Main Contractors, Façade Sub-Contractors, End Users, Specifiers and Quantity Surveyors with the aim of establishing repeat business and repeat opportunity to quote wherever automatic doors are specified or required.

Principle Duties and Responsibilities:

• Assist with the administration to enable CDT to technically clean, clear and process projects from CRM into ERP systems in readiness for procurement and onward processing by the Operations Team;

• Request information to enable CDT to confirm customer requirements (including size, finish and accurate installation date).

• Arrange surveys with the Regional Surveyor where necessary.

• Issue variation orders where a change in specification constitutes a change in price.

• Manage customer expectations through clear communication on project progress, including any programme/cost-sensitive issues.

• Liaise with Finance Department where required to check status of any payments required prior to manufacture.

• Maintain accurate/realistic delivery dates in CRM system to facilitate accurate forecasting.

• Raise POs/instructions to enable drawings to be produced, including reconciliation of same with Finance Team.

• Reporting to Internal Sales Manager items where changes have occurred that cannot be financially recovered – margin erosion from sale.

• Management of their project folders to ensure timely processing of projects through design stage into operations in line with customer programme requirements and product lead times.

• Provide support to Estimating team as required.

Knowledge, Skills and Abilities Required:

• Be highly customer-focused and a team player.

• Highly numerate and articulate with good verbal and written communication skills and attention to detail.

• Highly-organised with the ability to plan and prioritise.

• Practical problem-solver.

• Ability to take the initiative and KPI driven, with experience of working to weekly/monthly/yearly individual and team targets.

• Ability to work under pressure and to tight timescales.

Special Competencies required:

• PC literate and proficient in the use of MS Office – Essential.

• Ability to read and understand construction drawings, NBS/performance specifications and other contractural documentation – Preferred.

• Familiar with CRM systems – Preferred.

Have commercial awareness relating to identification and producing of variation orders and other contractual documents – Preferred.