Purpose of Role:

To support the credit manager by providing an effective credit control service to with a view to minimising DSO and maximising cash flow.

Main responsibilities of Role

Maximise cash flow for the company in a timely and professional manner ensuring overdue accounts are chased via telephone/email

To monitor the developments within customer accounts and identify accounts that will require special attention. To handle disputed accounts & negotiate to bring payment in line with terms

To ensure customer queries are resolved by the appropriate department to ensure that cash flow is not impacted

Proactively participate in Bi-monthly debtors meetings

Review the debtor’s age analysis and ensure that all customers with balances more than 30 days overdue receive a chase phone call.

Work alongside internal teams collaboratively for maximum cash flow

Recommend overdue accounts for escalation to legal proceedings/debt recovery as required, including compilation of documents required for action

Reconciling accounts and ensuring receipted cash is allocated correctly

Carry out creation and update of customer master data including credit limit and payment terms within agreed framework, ensuring correct documentation is provided

Make recommendations for process improvement and work with colleagues to implement


The successful candidate will ideally:

Have a minimum of 2 years credit control experience preferably within the construction, engineering or maintenance industry including working with subcontractors

To establish and maintain a professional and efficient relationship with clients

To provide excellent standards of customer service internally and externally

Have the ability to manage a large ledger

Be computer literate and have a good working knowledge of Excel

Preferably have experience of SAP

Have a good level of commitment and self-motivation with ability to work on their own initiative

Be a confident team player with excellent verbal and written communication skills

Work accurately with a good attention to detail, have a desire to develop personally and be a quick learner

Have a mature, down to earth approach with a readiness to get involved