Main Duties:

- Receive calls, log into Service Director and allocate call out to engineers.
- Organise the despatch of parts requested to engineers as required.
- Liaise with the engineers regarding process of calls, close when completed and raise any necessary invoices.
- Ensure all stock consumed by engineers for calls and new installations are correctly removed from stock by invoice or stock adjustment.
- Allocate preventative maintenance calls to Engineers.
- Liaise with the Engineers and Area Service Managers to ensure site equipment lists are set up and kept up to date in Service Director.
- Liaise with Purchasing and Logistics to ensure prompt delivery of customer orders and sufficient parts are available for servicing.
- Liaise with Customers and Credit Control re invoice queries, settlement of invoices and order processing.
- Prepare ready for authorisation any credit notes arising from above.
- Maintain accurate Service Contract Database using Service Director Software.
- Raise contract renewal invoices as they fall due ensuring accuracy of data.
- Set up new contracts on Service Director and prepare documentation for the customer.
- Communicate with Area Service Managers regarding contract renewals and invoicing.
- Process customer orders for consumable and spare parts, raise despatch notes and invoice.
- Update and maintain schedules of contracts for calculating deferred income and contract income forecast.
- Take responsibility for developing the role to ensure accuracy and completeness of data and maintain control of company resources.
- Update and maintain spreadsheets to monitor service calls and ensure they are meeting SLA terms.
- Comply at all times with company policies and procedures.
- Support the Company in its maintenance of quality standards.
- Promote and protect the Company’s image and good reputation at all times.
- Fulfil any other duties and responsibilities, after consultation that may be determined from time to time.