FAAC Technologies - We open worlds. Providing automation and access control, we are dedicated to satisfying end-user needs for security, safety and convenience. So come and join us on our journey to providing our valuable clients with high performance solutions for access and mobility needs, in a sustainable way.
About the Role
The Customer Service Manager focuses on analysing the Order to Cash (OTC) end-to-end processes on how the business receives, processes, manages, completes customer orders, invoicing through to accounts receivables. The OTC process affects the company’s profitability and relationships with our customers, so the process must be well-optimised to deliver sustainable services to our customers. The Customer Service Manager will analyse all the business inputs to the OTC processes and collaborate with key stakeholders (internally and externally) with a view to optimising the customer experience.
What you will do with us
This is an exciting opportunity for a passionate Customer Service Manager to make their mark within a global company. The main responsibilities include:
What you will bring to this role
Skills & Experience
Why are we a great place to work?
If you're excited at the prospect of expanding your experience, working with a global organisation and making a significant contribution to a growing business within Australia, then this is an excellent opportunity for you.
Sound like something that interests you?
Please send your resume and cover letter by applying now!
Important note - Only candidates with valid working rights and permanent residency status in Australia will be considered for this position.
About the Company
This is an exciting time to join our Australian business operations as we continue along our journey of ongoing expansion, change, and transformation.
FAAC Technologies is the leading global player in the field of automation and access control, dedicated to satisfying end-user needs for security, safety and convenience. With 55 companies in 31 countries, spread over five continents, our brands are represented in all major regions within both mature and emerging markets. The executive headquarters, the technological and managerial heart of FAAC, are located in Bologna, in Italy, and the group boasts a huge presence abroad, where it develops most of its business with both production sites and commercial premises.
In Australia, we have offices in Melbourne, Sydney, Brisbane, and Perth. Utilising both local and international design concepts, our finished products are produced to the highest quality, providing our clients with the best automation solutions for their pedestrian and vehicle access control needs. Our iconic brands include FAAC, Magnetic, Centsys and HUB Parking Technology.
Our vision is to be a worldwide leader in high performance solutions for access and mobility needs, in a sustainable way.
Our mission is to offer reliable cutting-edge solutions to access and mobility needs, delivering solid returns to our stakeholders while ensuring respect of people, environment and ethical standards.
Our values are People: Respect and Care; Ethics: Integrity and Social Responsibility; Aspirations: Ambition and Protection; Strategy: Customer First and Innovation.
Discover us further at: www.faactechnologies.com/en/