FAAC Technologies, world leader in access automation, parking systems and access control, counting on 50 sales companies in 29 countries, more than 3.600 employees worldwide and 17 manufacturing plants is looking for a

Technical Support Specialist

The successful candidate will be part of HUB Parking Technology , the FAAC Group Business Unit that develops, produces and distributes the most advanced, flexible and reliable parking solutions. Specifically, within the Technical Assistance Department, an international team that manages after-sales services in terms of Parking System Installations, supervising the commissioning of new systems, maintenance and troubleshooting, working with a wide combination of software and frameworks.

Main responsibilities:

  • Supporting the Service Teams in the local markets (Hub Subsidiaries, Partners, Distributors)
  • Supporting the local Service Teams in understanding the customer requests and needs, providing the best applicable solution
  • In-house product checks in order to analyse and filter feedback and requests from the market
  • Working in close collaboration with our R&D department
  • Develop and conduct suitable training solutions to technicians of subsidiaries and/or external partners , in form of Training courses (conducted online or in the presence), Video tutorials or Technical guidelines and documentation
  • Creating training materials and technical documentation
    monitoring the technical skills improvement on the Hub products of Subsidiaries, Partners, Distributors

Main requirements and skills:

  • Technical Background (Information Technology / Electronic or similar ), preferably University Degree
  • Previous experience in a role of technical support, especially after sales
  • Experience in troubleshooting network-related issues (ip protocol, routing) and upgrading/installing Hard- and Software
  • Basic knowledge of SQL
  • Experience in working with PostgreSQL, Tomcat, Asterisk PBX systems or AWS will be considered as a plus
  • Fluency in English, both written and spoken
  • Strong communication skills and the ability of achieving great results
  • Flexibility and the ability to adapt to change
  • Self-motivated attitude, pro-active and excellent problem-solving skills