We're hiring: Service Coordinator
We are looking for a motivated and detail-driven professional to join our high-performing team. This position can operate out of either our QLD or NSW Office.
Own and streamline our maintenance service delivery for NSW and QLD. Whether your strengths lie in scheduling and service logistics or sales support, we have a role that plays to your abilities and offers you space to grow.
As our Service Coordinator you’ll be the engine behind our national service operations — coordinating reactive and planned maintenance jobs for NSW and QLD clients to ensure we meet customer expectations and keep systems running smoothly.
What You’ll Be Doing
- Schedule, assign and monitor technician and subcontractor jobs via serviceM8
- Liaise with customers, internal teams and service partners to ensure smooth delivery
- Track job progress and ensure service documentation is uploaded for invoicing
- Quote additional works identified during service jobs and assist with spare parts enquires and quoting
- Support post-project service handovers and maintain high levels of customer engagement
- Prepare purchase orders, manage customer and subcontractor documentation (SWMNS, JSEAs. Etc.)
Ideal Background
- Experience in service coordination, facilities management or field operations
- High attention to detail, great communicator and strong organisation skills
- Confident working across systems like MS Office, SAP and ServiceM8
- Ability to remain calm under pressure and juggle competing priorities
Who You Are
- A Strong Communicator with a professional, positive attitude
- Able to work independently but thrive in a collaborative environment
- Comfortable using technology and learning new systems
- Focused on the customer experience, accuracy and timely delivery
Why Join Us?
- Work in a forward thinking company with Global reach
- Be part of a collaborative, supportive team with room to grow
- Exposure to diverse projects and clients across Australia
- Competitive salary and opportunities for development
Sound like that something that interests you?
Please click the "Apply" button to submit your application.
Our vision is to be a worldwide leader in high performance solutions for access and mobility needs, in a sustainable way.
Our mission is to offer reliable cutting-edge solutions to access and mobility needs, delivering solid returns to our stakeholders while ensuring respect of people, environment and ethical standards.
Our values are centre around: People, Ethics, Aspirations and Strategies.
Explore more at: www.faactechnologies.com/en/