RESPONSIBILITES
1. Collections
- Direct collection efforts to customers.
- Collaborate with sales and senior management when necessary to facilitate the collection process.
2. Customer Service
- Provide excellent customer service regarding collection issues.
- Resolve client questions and discrepancies.
3. Dispute Resolution
- Reconcile customer disputes related to payments of outstanding balances.
4. Issue Identification
- Identify and report issues as needed.
SKILLS
1. Communication
- Excellent verbal and written communication skills.
2. Customer Service
- Excellent customer service skills.
- Strong follow-up abilities.
3. Work Skills
- Ability to follow through to completion on all assignments.
- Ability to work independently and in a fast-paced environment.
- Strong analytical/problem-solving and organizational skills.
4. Interpersonal Skills
- Ability to anticipate work needs.
- Interact professionally with all parties.
5. Technical Skills
- Good PC knowledge.
- Possess data entry skills.
- Proficient in Microsoft Office.
6. Personal Attributes
- Ability to be resilient, positive, and focused.
- Well-organized with the ability to prioritize.
7. Time Management
- Ability to manage strict deadlines.
Qualifications
- Proven experience in collections, customer service, and dispute resolution.
- Strong communication and interpersonal skills.
- Ability to work independently and in a fast-paced environment.
- Proficient in Microsoft Office and data entry.
EDUCATION + EXPERIENCE
- Bachelor’s degree in a relevant field.
- Previous experience in a similar role.
WORKING CONDITIONS
- This position may require occasional collaboration with sales and senior management.
- Ability to work in a fast-paced environment with strict deadlines.
What we offer you:
- Medical, Dental, Vision Benefits and Life Insurance
- 3-weeks of Paid Time Off
- 401k Benefits (with a company match)
- Voluntary Additional Life Insurance, Pet Insurance, AFLAC, Short-Term and Long-Term Disability, Legal/ID Shield