1. Collections

  • Direct collection efforts to customers.
  • Collaborate with sales and senior management when necessary to facilitate the collection process.

2. Customer Service

  • Provide excellent customer service regarding collection issues.
  • Resolve client questions and discrepancies.

3. Dispute Resolution

  • Reconcile customer disputes related to payments of outstanding balances.

4. Issue Identification

  • Identify and report issues as needed.


1. Communication

  • Excellent verbal and written communication skills.

2. Customer Service

  • Excellent customer service skills.
  • Strong follow-up abilities.

3. Work Skills

  • Ability to follow through to completion on all assignments.
  • Ability to work independently and in a fast-paced environment.
  • Strong analytical/problem-solving and organizational skills.

4. Interpersonal Skills

  • Ability to anticipate work needs.
  • Interact professionally with all parties.

5. Technical Skills

  • Good PC knowledge.
  • Possess data entry skills.
  • Proficient in Microsoft Office.

6. Personal Attributes

  • Ability to be resilient, positive, and focused.
  • Well-organized with the ability to prioritize.

7. Time Management

  • Ability to manage strict deadlines.


  • Proven experience in collections, customer service, and dispute resolution.
  • Strong communication and interpersonal skills.
  • Ability to work independently and in a fast-paced environment.
  • Proficient in Microsoft Office and data entry.


  • Bachelor’s degree in a relevant field.
  • Previous experience in a similar role.


  • This position may require occasional collaboration with sales and senior management.
  • Ability to work in a fast-paced environment with strict deadlines.

What we offer you:

  • Medical, Dental, Vision Benefits and Life Insurance
  • 3-weeks of Paid Time Off
  • 401k Benefits (with a company match)
  • Voluntary Additional Life Insurance, Pet Insurance, AFLAC, Short-Term and Long-Term Disability, Legal/ID Shield