FAAC Technologies, world leader in access automation, parking systems and access control, counting on more than 53 sales companies in 29 countries, more than 3.700 employees worldwide and 18 manufacturing plants is looking for an IT Helpdesk Specialist.
The successful candidate will be part of our Helpdesk team to support our users in resolving technical issues and ensuring the proper functioning of the company's IT infrastructure. The candidate will be the first point of contact for assistance requests and will work closely with the IT team to provide quick and effective solutions.
The first contract will be a fixed term of 6 months with possibility of extending it into a permanent contract.
The position is based in our HQ in Zola Predosa (BO)
Responsibilities:
- Provide first-level technical support to users through the ticketing system.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and update company software and devices.
- Manage access requests and configure user accounts.
- Document support activities and update the internal knowledge base.
- Collaborate with internal IT teams to resolve more complex issues.
- Configure and manage mobile devices such as Android and Apple.
Requirements:
- Previous experience of at least 1 year in a helpdesk or technical support role.
- Troubleshooting skills and the ability to resolve issues related to Windows workstations, including peripherals and network resources (printers, external readers, cordless devices, internal devices).
- Familiarity with Active Directory, Office 365, and IT management tools.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and customer orientation.
- Used to working with ticketing system
- Ability to work in a team and manage multiple requests simultaneously.
- Good knowledge of the English language.
- Availability for short trips to Italian offices.
At FAAC Technologies, our commitment to equality and inclusion reflects our intention to cultivate a work environment that acknowledges and values the uniqueness of each individual and embraces diversity in all its forms. The position is open to candidates from all backgrounds, regardless of ethnicity, gender (Law 903/77), sexual orientation, or disability. Apply now and help us create a workplace where everyone feels valued and included.