Purpose: This is a role for an experienced Manager to join the team in order to provide technical support and deliver technical training to all our employees across the business.

The role will be measured against agreed Objectives, SLA’s, and KPI’s. An ability to work long term relationships with clients and colleagues will be a key requirement of the role.

Key Responsibilities/Account Abilities:

  • Analyse and identify the technical training needs required in the field for service and installation teams
  • Second point of escalation from Field Technical Supervisors
  • Support business development of new innovation and revenue opportunities
  • Support stakeholders with accident investigation, litigation, and legal cases including attending court hearings to give technical advice
  • Planning, executing, monitoring, and completion of bespoke projects including field trials of new technology
  • Training and upskilling the field technicians and subcontractors by delivering training sessions in Sunbury, and in the field on FAAC, ASSA ABLOY, and 3rd Party products
  • Out of office hours phone calls to support on Rota engineers or night works.
  • Visits to problem sites to resolve technical issues
  • Support Operations with special requests for non-SPL solutions
  • Supporting the service managers with recruitment / interviews
  • To maintain the training facilities and support in the evolution of new training modules
  • Technical inductions for all staff as required
  • EN16005 training sessions with new office staff and engineers
  • Planning training sessions and content ensuring regular updates in line with industry needs and changes
  • Support new product launches and technical bulletins
  • Manage the training diary and matrix
  • Manage the Action Request (AR) system

Knowledge/Skills/Experience/Competencies

  • At least 5 years’ experience working within the automatic door industry both in service and installation
  • Customer focused
  • Ability to work under pressure and to tight timescales
  • Attention to detail
  • Team Player
  • PC literate and proficient in the use of MS Office/familiar with CRM systems
  • Professional approach displaying high standards at all times
  • To work safely at all times
  • Able to take initiative i.e. proactive, self-driven and able to standalone
  • Proven work experience as a Technical/Training Manager, Technical Trainer or similar role
  • High technical competency with a willingness to learn new skills and technologies
  • Clear and concise communicator
  • Commercially aware and cost focused
  • Establishing productive, professional relationships with key personnel
  • Ability to work within team structure and also prioritise own workload

Flexibility Required

  • May be required to provide overtime support on occasion to support the business including UK wide travel and nights away