We open worlds - providing automation and access control, we are dedicated to satisfying end-user needs for security, safety and convenience. So come and join us on our journey to providing our valuable clients with high performance solutions for access and mobility needs, in a sustainable way.

This is a fantastic opportunity for a passionate Customer Support Technician who is a high-achiever. You are an accomplished go-getter who is able to work in fast-paced environment.

We are seeking an experienced and self-motivated Customer Support Technician with Electro Mechanical skills to join our Regents Park office.

Main tasks will include:

  • Provide technical support to customer telephonically.
  • Test, troubleshoot and repair electromechanical products in-house.
  • Ensure quality standards are met and procedures followed.
  • Support the sales team with client enquires.
  • Follow safety procedures and instructions and work in a safe manner.
  • To maintain and update all records.

Skills required for this position:

The ideal candidate will have experience in a similar industry, excellent time management, be friendly and well presented, and be self-motivated.

  • Proven working knowledge of electro-mechanical devices (electric motors, gears, hydraulics), low voltage and 240V, and enjoys tinkering with these. A passion for fixing things is what we are after!
  • Competent in the correct use of hand tools.
  • Electrical, electronic and Mechanical skills (whether formal, or self-taught)
  • Computer literate.
  • Excellent problem solving ability.
  • Organised and methodical.
  • Ability to communicate with clients over the phone, in person and via email.
  • A current valid driver’s licence is a must.

Why are we a great place to work?

  • A great working environment with continuous professional development, competitive salary and benefits.
  • Opportunity to work for a large, successful and rapidly growing global organisation.
  • Great company culture with inclusive events throughout the year.

Sound like something that interests you?

Please click the "Apply" button to submit your application.

Who we are:

FAAC Technologies is the leading global player in the field of automation and access control, dedicated to satisfying end-user needs for security, safety and convenience. With 53 companies in 29 countries, spread over five continents, our brands are represented in all major regions within both mature and emerging markets. The executive headquarters, the technological and managerial heart of FAAC, are located in Bologna, in Italy, and the group boasts a huge presence abroad, where it develops most of its business with both production sites and commercial premises.

In Australia, we have offices in Melbourne, Sydney, Brisbane, and Perth. Utilising both local and international design concepts, our finished products are produced to the highest quality, providing our clients with the best automation solutions for their pedestrian and vehicle access control needs. Our iconic brands include FAAC, Magnetic, Centsys and HUB Parking Technology.

Our vision is to be a worldwide leader in high performance solutions for access and mobility needs, in a sustainable way.

Our mission is to offer reliable cutting-edge solutions to access and mobility needs, delivering solid returns to our stakeholders while ensuring respect of people, environment and ethical standards.

Our values are centre around: People, Ethics, Aspirations and Strategies.

Explore more at: www.faactechnologies.com/en/

Safety is paramount in our Company; we have a zero tolerance to drugs and alcohol. All new employees will be required to undergo a drug and alcohol pre-employment medical and police check.