Main Duties:

  • You will be required to work minimum 4 X 12 hours shifts per week which are nights and days and additional annual leave cover.
  • The Controller must be able to answer and resolve the intercom calls in a professional manner
  • Maintaining accurate logs by recording information gathered through the intercom
  • Work together with the technical team and the customers response centre to report and escalate on site equipment faults.
  • Live sites monitoring
  • Carrying our other administrative duties
  • Comply at all times with company policies and procedures
  • Support the company in its maintenance of quality standards
  • Promote and protect the company's image and good reputation at all times
  • Offer the highest level of customer service at all times seeking the assistance of your manager when necessary
  • Keep up to date with technical training on all systems
  • Maintain a safe, neat and tidy workplace at all times ensuring the protection of staff and company assets. Comply with the company's Health & Safety Policy at all times reporting any concerns to your manager.
  • Must maintain a high level of communication across all departments
  • Fulfil any other duties and responsibilities that, after consultation, may be determined from time to time

Requirements:

  • Ability to work calmly under pressure
  • Be prepared to work shifts as part of a 24/7 cover
  • Excellent communication skills are essential
  • Computer Skills, Excel, MS Word Documents
  • Control room experience
  • Promote and protect the Company's image and good reputation at all times