Main Duties:
- You will be required to work minimum 4 X 12 hours shifts per week which are nights and days and additional annual leave cover.
- The Controller must be able to answer and resolve the intercom calls in a professional manner
- Maintaining accurate logs by recording information gathered through the intercom
- Work together with the technical team and the customers response centre to report and escalate on site equipment faults.
- Live sites monitoring
- Carrying our other administrative duties
- Comply at all times with company policies and procedures
- Support the company in its maintenance of quality standards
- Promote and protect the company's image and good reputation at all times
- Offer the highest level of customer service at all times seeking the assistance of your manager when necessary
- Keep up to date with technical training on all systems
- Maintain a safe, neat and tidy workplace at all times ensuring the protection of staff and company assets. Comply with the company's Health & Safety Policy at all times reporting any concerns to your manager.
- Must maintain a high level of communication across all departments
- Fulfil any other duties and responsibilities that, after consultation, may be determined from time to time
Requirements:
- Ability to work calmly under pressure
- Be prepared to work shifts as part of a 24/7 cover
- Excellent communication skills are essential
- Computer Skills, Excel, MS Word Documents
- Promote and protect the Company's image and good reputation at all times