We're hiring: Service Administrator & Project Sales Administrator
Join a Growing Team That Delivers Real Solutions
We are looking for two motivated and detail-driven professionals to join our high-performing team:
Service Administrator — Own and streamline our national maintenance service delivery.
Project Sales Administrator — Keep projects moving with precise, proactive administration and customer support.
Whether your strengths lie in scheduling and service logistics or project coordination and sales support, we have a role that plays to your abilities and offers you space to grow.
Position 1: Service Administrator
As our Service Administrator you’ll be the engine behind our national service operations — coordinating reactive and planned maintenance jobs to ensure we meet customer expectations and keep systems running smoothly.
What You’ll Be Doing
- Schedule, assigns and monitor technician and subcontractor jobs via serviceM8
- Liaise with customers, internal teams and service partners to ensure smooth delivery
- Track job progress and ensure service documentation is uploaded for invoicing
- Quote additional works identified during service jobs
- Support post-project service handovers and maintain high levels of customer engagement
Ideal Background
- Experience in service coordination, facilities management or field operations
- High attention to detail, great communicator and strong organisation skills
- Confident working across systems like MS Office, SAP and ServiceM8
- Ability to remain calm under pressure and juggle competing priorities
Position 2: Project Sales Administrator
As a Project Sales Administrator, you'll manage the full administrative lifecycle of our Access Solutions Projects - from managing client documentation to delivery logistics and customer support.
What You’ll Be Doing
- Set up new projects: enter data, verify documents, create client files and maintain project tracking systems (e.g. Harmony, Monday.com)
- Coordinate with technicians and subcontractors and schedule installations
- Prepare purchase orders, manage customer and subcontractor documentation (SWMNS, JSEAs. Etc.)
- Maintain customer portals, ensure compliance and support Business Development Managers and project leads throughout the project lifecycle
- Assist in stock control and support ERP implementation activities
Ideal Background
- Experience in Project Administration, sales support, or construction services
- Highly organised and confident working across multiple platforms and departments
- Can handle customer inquiries professionally and adapt quickly to changing priorities
- SAP experience will be highly regarded
Who You Are (for both roles)
- A Strong Communicator with a professional, positive attitude
- Able to work independently but thrive in a collaborative environment
- Comfortable using technology and learning new systems
- Focused on the customer experience, accuracy and timely delivery
Why Join Us?
- Work in a forward thinking company with Global reach
- Be part of a collaborative, supportive team with room to grow
- Exposure to diverse projects and clients across Australia
- Competitive salary and opportunities for development
Sound like that something that interests you?
Please click the "Apply" button to submit your application.
Our vision is to be a worldwide leader in high performance solutions for access and mobility needs, in a sustainable way.
Our mission is to offer reliable cutting-edge solutions to access and mobility needs, delivering solid returns to our stakeholders while ensuring respect of people, environment and ethical standards.
Our values are centre around: People, Ethics, Aspirations and Strategies.
Explore more at: www.faactechnologies.com/en/